Cashier Interview Questions and Answers

Cashiers work in many environments; in most places, they also perform the role as a customer service representatives since they are in direct contact with customers at all times – especially in a retail environment. Generally, cashiers are expected to take cash in exchange of items sold. They process cash, credit and check transactions and that is why they need to be hands-on in mathematical calculations.

A cashier’s job does not end at handling cash; more often than not, he or she will be required to assist customers in choosing products and also providing them with product information and in some instances, demonstrating product features.

For obvious reasons, employers prefer to hire people who have integrity as cashiers. This may be difficult to gauge especially when everyone is at their best behavior during an interview. However, if you have a look at the following interview questions (and answers that you would like to hear), you may be able to choose a good candidate for this position.

Cashier Interview Questions and Answers

What do you deem the most important aspect of a cashier’s work?
Good customer services is the most important aspect of any cashier’s work. Since they work at the front end, creating a good impression of the establishment they are working for is extremely important.

Why would you want to make this a career?
I believe I am good with both cash and customer services. Since these two aspects of a cashier’s work are the most important, I do well in this role.

Tell us of a particularly difficult situation that you handled involving customer.
At Macy’s, a customer got quite antsy when he realized that he did not get the change that he was supposed to. He gave me a $100 bill and I was required to return $20 to him but accidentally gave him $10. He got very upset and asked to see a supervisor. I apologized but did not offer too much of an explanation of my error as I somehow gauged he was too upset to listen to me. I called my supervisor before the situation got out of hand which diffused the problem.

What is your best strength as a cashier?
Apart from handling customers in a positive manner, I can operate all types of cash machines; from archaic cash registers to sophisticated computer based ones.

How do you think you will fit in with our company?
Quite well, actually! I have worked in the retail arena once before and can safely say that I am comfortable with most of its demands. With some initial induction, I believe that I can contribute much to your organization.